I’d like to take a moment today to talk about two systems I use to make product sales and support easier. The first one makes management of the entire sales process extremely easy. The second makes sure that I don’t miss critical support requests. Both are indispensable to me as a “one man show”!
First, the “before”. I use Sid Hale’s Rapid Action Profits to manage that process. After the initial configuration (which did take some time; I had to carefully study the instructions before I got everything configured properly — but in my opinion it was time well-spent), I’m now able to easily manage my product sales.
Sid created this product due to some limitations he found in Jonathan Leger’s 7 Dollar Secrets Script. It’s a good script, but it has its limitations. Sid wrote this script to do things that the $7 Secrets script wasn’t designed to do.
Here are some of the things I like about Rapid Action Profits:
- I create one “master” install on each domain on which I want to sell products. After that, I can sell as many products as I want from the same domain by simply uploading the product and supporting materials (salesletter, etc) and entering it into the Rapid Action Profits main control panel for that domain.
- I can instantly change the price of a product from the main control panel. This is how I can quickly change the price when a 24 Hour Special ends!
- I can change affiliate commissions from the control panel (and affiliates get paid instantly; no need to make payments, keep W-9s, etc.)
- I can create a special commission level for JV partners (which I’m doing with my current product; the co-owner of the product is my only JV partner and he gets our pre-agreed commission for sales he generates).
- I can instantly see a record of all transactions and sales.
- Download links expire (and are easy to reset, if need be).
- Users don’t know the actual location of the download files (and they are further protected with Hot Link Alarm).
Sid Hale has recently released version 2 of Rapid Action Profits. Along with the new release — and the new features — comes a $60 price increase.
If you take action before midnight on February 7, 2008 — AND purchase using the following link — you can get the new version at the old price:
(NOTE: The sales page will show the new price; the system will apply the discount when you click on the “Buy Now” button.)
Once you’ve made the sale, you’ll need some way to support your customers. My support desk is located at ProtectorSupport.com and I’m using Willie Crawford’s Three Pillars Support Desk System to operate it.
The software is easy to set up, easy to customize, and helps ensure that I don’t miss a single support ticket. It would only take one complaint to hit a popular forum — even if it weren’t true — to cause serious harm to my business, so I do try to keep on top of my support requests.
Here’s how I got my copy of the Three Pillars Support Desk System set up:
- I purchased a new domain name (you can also install it on a currently owned domain; the choice is yours).
- I created an email account on that domain for the system to use to send email.
- I customized the templates (if you know HTML, it’s very easy to do so).
- I found a nice-looking header graphic and added some text to it. I get around 100 header graphics every month via my membership at John Delavera’s Instant Niche Headers Membership Site and easily added the text using Website Header Wizard.
- I uploaded the software and installed it, using the included instructions.
- I created a couple of test tickets to ensure that everything was working properly.
I have my copy of Three Pillars set up to send an email to my “good” account (the one I almost constantly monitor) whenever a new ticket is created. I then log in to answer the ticket, and when I answer it, it sends an email to the submitter. You also have the option of receiving a desktop alert whenever a new ticket is created (I don’t use that option because I use a dialup connection and would miss alerts when I’m not connected).
You can also set up multiple categories and have multiple “admins” who have access to the categories that you (as the “Ultra Admin”) choose. This way, you could have your staff handle routine product queries (and you can also set up boiler plate replies for questions that pop up a lot — and there’s also a “Frequently Asked Questions” feature) but not see personal messages to you.
In other words, it works great, even for a “one person show” — yet is flexible enough to be used in larger businesses with larger staffs.
In closing:
Learn more about Rapid Action Profits via this link (and get a $60 discount with this link if you purchase before February 7, 2008).
Learn more about the Three Pillars Support System via this link.
And if you have questions about these products that you think I might be able to answer, you can leave a comment… or visit ProtectorSupport.com and open a support ticket(!).
Thanks for listening,
Tom
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