The Power Of “No”

I was at the auto body shop yesterday to get an estimate on some minor body work. I asked the guy doing the estimate if his shop offered a military discount. I’m retired military and lots of businesses do offer a discount here in Colorado Springs.

“No, sorry, we don’t offer one,” he said.

“Oh, well, if that’s the worst thing that I hear today, it’s going to be a pretty good day,” I replied.

He laughed and we went outside to look at the car.

I appreciate clear, concise communication. I don’t have a lot of tolerance for the American “tell them what they want to hear, then do whatever you’re going to do anyway” nonsense. This extends to “no”.

If you can’t do it, that’s fine. Just tell me and let’s get on with the day.

Don’t tell me you can if you can’t. The truth will come out later.

Don’t tell me you need to ask your boss and string me out for a week.

Just tell me the truth, even if the answer is “no”. I’ll respect you for it and chances are pretty good I’ll be back in the future if I ever need your services again.

No. No. No.